Dr. Becky Marks
"Joan, we are getting a puppy for the children. I am so excited. Do
you know any good veterinarians?" Joan does know a good veterinarian. As
she describes why she likes her animal doctor she realizes there were several
factors that helped her choose this person.
If you are searching for a doctor you might want to try these steps:
Test the clinic by calling first. A receptionist is instructed to be
helpful and efficient. Is the person willing to take some time to answer
your questions? If you have more in depth questions they may have to return
your call. Remember a receptionist may have multiple lines.
Have you ever walked into a clinic and noticed a horrible smell? Was
the place dirty? For most people this is an immediate turn off. It could
be odors that develop from lack of sanitation. Granted there may be a sick
animal that throws off a bad odor (eg. infected ears, anal glands, abscesses).
Overall the clinic you choose should show signs it is maintained constantly.
You might want to ask for a tour of the clinic/hospital and boarding area.
You will know if this is a place you will want to leave your pet in the
future.
As you advance to the check-in desk are you greeted by a nice person?
Do they greet you? Are they acknowledging you for your appointment? "Thank
you Mrs. Jones we will be with you in a few moments." Granted every clinic
has their busy times. At those times you may have to wait. Overall you
would expect to be helped in a timely manner. Is the staff knowledgeable?
Is there a safe place for you and your pet to sit? Can you be comfortable
until your appointment begins. What happens if you have an aggressive dog?
Is the staff aware of possible interactions? For example they could have
you wait outside or in an empty exam room until your appointment begins.
These are all factors that can influence you before you meet the doctor.
However, these factors represent the type of doctors you will be seeing.
As you meet the doctor does he/she introduce themselves. Do they greet
your pet? You should be looking for someone who can listen to your concerns.
The physical should be complete and any abnormalities discussed with you.
As the doctor examines your pet you should start to feel a relationship
build. After several visits you would expect to be very comfortable with
your doctor. Feel free to ask for an estimate on procedures such as a dental
or tumor removal. Building a rapport with your new veterinarian is a two-way
street. You should ask questions and let your doctor know what level of
care you desire. If you just want a Rabies vaccine you won't get 15 minutes
of question and answer time. If you declined an exam don't push the doctor
and say "can you just look at this lump..." because just looking at a lump
still requires an exam. A physical is required for diagnoses. Unless the
schedule is running behind your veterinarian should be happy to do the
physical. From the veterinarian's perspective I look forward to the long
term relationships. I enjoy watching the puppies grow into adults and eventually
become seniors. I will know these pets and their families very well. I
will often shed tears when I euthanize these pets. Our staff mourns your
loss as well. Remember we love animals.
These are some of the things you should ask yourself when you locate
the best doctor for your pet. Other factors may include your pet's behavior.
For example if a dog has been abused by a man than you might seek a woman
veterinarian. If your dog is an unusual breed you might search for a doctor
that really knows this breed. We see lots Boston Terriers because we have
one. Perhaps convenient hours are important for you if you work odd hours.
It is a very personal choice for you and your pet.
Dr. Becky Marks 12/6/01